Point Property Management Services
How we manage your property
We understand the need for good communication between ourselves and our Owners – and this is a primary focus for our team.
There will be times when you hear more from us than usual, i.e. during the marketing and tenant selection process. And when it’s business as usual you will hear from us as part of our regular property management duties, i.e. once an inspection is completed and the report is available online.
OWNERS ↔ POINT PROPERTY ↔ TENANTS
Communication with our Tenants is another crucial component.
We do everything we can to encourage positive relationships and long-term tenancies by providing an open line of communication for all our tenants to utilise. We respect our tenants’ privacy and value their tenancies, BUT we put emphasis on educating and informing tenants of their obligations from day one to avoid any unnecessary issues.
Our Property Management Process
- Setting the rent
Our focus is maximising your return on investment – so it is essential that we start by setting a competitive rental rate that will be attractive to good quality potential tenants. To do this our team will take into consideration the number of similar properties that are being marketed in the same area as your property, what the local rental market is currently doing and seasonal fluctuations.
- Marketing your property
To find the best tenant it is important that your property be as visible as possible. We advertise using the following…
Websites: Trade Me, Real Estate, and Point Property.
Rent Boards: Where appropriate will be placed out the front of your property, our RENT ME signs have a proven track record of increasing the number of prospective tenant enquiries and applications.
- Choosing the right tenant
One of the most important services we provide is a thorough vetting process of all potential tenants. All candidates wishing to live in the property must submit a comprehensive application form which includes employment and current/ previous landlord details. We then conduct thorough reference and credit checks.
- Initial property inspection report
Prior to tenants moving in the property manager will conduct a Sign-On inspection to confirm the condition of all aspects of the property prior to the commencement of a new tenancy. We provide a copy of this report to the tenants, which we ask them to sign.
- Tenancy Agreement
In most cases we sign all new tenants up on a 12 month Tenancy Agreement. Neither the Tenant or Owner can give notice to end the agreement before the agreed date. If the tenant was to vacate the property before the expiry of their fixed term tenancy date, the outgoing tenant has a legal obligation to continue rental payments until the expiration of that agreement or until a suitable tenant can be found. Once the initial agreement period has lapsed the tenant is required to give 21 days notice to vacate the property. The Owner is required to provide 42 days notice if they decide to sell or require the property for personal use.
- Bond Payment
We collect 4 week’s rent as bond and deposit the money with Tenancy Services. In addition, we also collect one week’s rent in advance and a letting fee (one week’s rent) plus GST.
- Rent Collection
Monitored daily, we have a policy of acting immediately on any rental arrears. Payment of rent less fees and disbursements is paid to Owners on a monthly basis. Updated daily, you can review the status of your properties account online at any time of the month.
For the added protection of your property’s income, all rent payments are held in an audited Trust Account.
- Inspections and Rent Reviews
We conduct 12 weekly property inspections and send you a comprehensive report with the outcome. Every 6 months we will also conduct a rent review.
- Repairs and Maintenance
We address all minor repairs immediately and advise on any recommended future maintenance through our regular inspection reports. We work with a team of skilled tradespeople, so our owners can have the confidence in knowing their tenants will be looked after quickly.
- Notice to vacate
On receipt of a notice to vacate we will confirm the details in writing to both you and the tenant. We will then list the property and update you on our progress. We will conduct an inspection once the tenant has vacated the property, to ensure your property has been left in the same state as when the tenant took possession, excluding reasonable wear and tear. Only then will we process their bond repayment, making any deductions if necessary.